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Frequently Asked Questions | FAQ

Frequently Asked Questions at Nova Highland Park Apartment Homes in Birmingham, AL

We know choosing an apartment is an important decision. At Nova Highland Park Apartment Homes, we want to provide you with some clear and easy answers about moving to and living in our apartments. Scroll through our FAQ page for more information about living with us. Want to see more? Follow our Facebook and Instagram pages. Don't hesitate to call us or send us a message if you'd like more information. We are always happy to be of service!


How do I schedule a tour of Nova Highland Park Apartment Homes?

Scheduling a tour of our newly renovated apartments is easy. Feel free to drop by the office during regular business hours, or simply call, email [email protected], or use the handy form on our website to let us know you'd like to see our community for yourself. We will be happy to schedule your tour!

What apartment lease terms do you offer, and what are the requirements to rent an apartment?

Nova Highland Park Apartment Homes offers a standard 12-month lease. We also offer 7-11 month leases for an additional premium. Once your original lease expires, you may renew at the same month-length term, a new month-length term, or go month-to-month. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information. 

Can I apply for an apartment online?

Yes! You can easily apply online. Just visit our floor plans to page to see our available homes, choose the apartment you like, the lease term that works best for you, and follow the steps to start your application. 

Do you do a credit check and background screening at Nova Highland Park Apartment Homes? Will you rent me an apartment if I have bad credit? 

We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time. If you have a challenging credit history, we will be happy to speak with you about the resources we have which may help you secure housing at our community. 

How long will it take for my application to get approved?

Once you have submitted all required materials, our approval process usually takes between 24 and 48 hours. 

What will you do to prepare my apartment before I move in?

Our apartments have recently been updated and upgraded with new stainless steel appliances, a contemporary paint scheme, new LED light fixtures throughout, granite kitchen countertops, new cabinet doors and drawers along with new flooring throughout. As such, our apartments are move-in ready! To ensure your home is up to our high standard, we will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages. 

Can I pay my rent online at Nova Highland Park Apartment Homes? Do you take debit cards, credit cards, or bank transfers? Can I pay cash?

You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account (ACH), credit card or debit card for automatic payments. You may then make a one-time payment or set up automatic monthly payments. Monthly auto payments will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We are also happy to take your payment by certified funds or personal check at The Murals on Niazuma office. We do not accept cash payments. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto-draft payment has cleared your financial institution. There are fees associated with Credit and Debit Card payments. These fees are collected by the card processing agencies and do not go to our management company or community. ACH payments are always free.    

How do I set up my online portal?

When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal. 

Do your apartments have on-site maintenance?

Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services. 

Do I have to be home for maintenance to come into my apartment for repairs?

No, you do not have to be present if you have given us permission to enter while you are not home. 

Something in my apartment is broken and needs fixing. How do I get help?

If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling, emailing, or dropping by the office. 

What if something in my apartment breaks after hours? If it's an emergency will someone come and fix it?

Yes! We offer 24-hour emergency maintenance service. If you are experiencing a life-threatening emergency, call 911! If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call (833) 291-3250 and you will be given the option to choose emergency maintenance from our after-hours phone service. 

What do I do if I get locked out of my apartment?

If you are locked out, we will be glad to let you into your apartment free of charge during business hours. If you are locked out after hours, you will need to call a locksmith. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.

Do I have to have renters insurance at Nova Highland Park Apartment Homes? 

Renters insurance is mandatory at our community. You will need to have at least $100,000 dollars in liability coverage for your apartment. If you have not purchased a policy, we will be happy to assist you in purchasing coverage through our preferred provider ePremium

How do I set up cable and internet and who do I use for service?

Nova Highland Park Apartment Homes offers Fiber Internet from AT&T. Our community's representative is Becky Parsons (205) 365-1194 [email protected].

How soon do I need to provide notice before my lease ends if I plan to move?

We require 60-days written notice to vacate your lease at Nova Highland Park Apartment Homes. We do not accept verbal notices, and failure to provide written notice 60 days in advance will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have 60-day notice forms available in the office for your convenience.

How do I renew my lease?

We will send you a reminder 90 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours. 

Can I break my lease if I want to move before my lease is over?

Yes, you can break your lease. We require rental payment through the equivalent of a 60-day notice to vacate from the day you break your lease as well as a termination fee equal to one month's rent. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home. 

How do I set up my utilities? 

As a convenience to our residents, we take care of setting up utility services with the exception of electricity. Please note, we have a monthly trash fee of $10. 

Which utilities or services are covered in my rent?

Routine pest control is included in your rent.

Can I sublet my apartment or list it on Airbnb?

No, we do not allow subletting or Airbnb rentals at our community.

Do your apartments have a parking lot and guest parking available?

Yes, we have on-site parking for our community, and it is parking is first-come, first-serve.

Do the apartments have a pool and what are the hours? What months is the pool open? Can I bring my friends to the pool if they don't live at Nova Highland Park Apartment Homes?

Yes! We have a swimming pool at our apartments for our residents to enjoy. Our pool and aqua deck are available from 10 AM to 10 PM all May - September. Residents must bring their pool pass, and you can bring up to 2 guests to the pool as long as you come with them. 

Are your apartments pet-friendly? How many and what kind of pets can I have? Do I have to pay pet fees or pet rent?

We are a pet-friendly community, and we love the happiness pets bring to Nova Highland Park Apartment Homes! We proudly feature several pet-friendly amenities and allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and fees and pet rent are applicable per each pet. For more information regarding our pet policy, visit our amenities page and contact us.

What appliances come with my apartment?

Our beautifully upgraded apartments feature a full stainless steel appliance package including a refrigerator, stove/oven, built-in microwave, and dishwasher. Our apartments also include a European washer dryer combo!

Do you offer furnished apartments?

We are happy to offer furnished apartments with our partnership through CORT! We can supply everything you need, including linens and kitchen utensils. Please contact us for information about setting up your furnished apartment.

How do I refer a friend and do I get any kind of reward for a referral?

We occasionally offer a resident referral special. When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a cash reward. Just make sure your friend gives us your name when they tour our newly renovated apartments before they sign their lease. Certain restrictions apply. Contact us for special details. 

How close is the nearest bus stop, and can I get an uber, taxi or lyft at my apartment?

The nearest bus stop is roughly one-quarter mile from our apartments, and rideshare services such as UberLyft, and taxis are available. You'll also find Zyp Bike rentals throughout Birmingham. 

What school district is Nova Highland Park Apartment Homes located in?

We are located in the Birmingham City School District and zoned for Avondale Elementary, W.E. Putnam Middle School, and George Washington Carver High School.

I need directions. How do I get to Nova Highland Park Apartment Homes in Birmingham?

You can find step-by-step instructions on our website if you visit the maps page. Simply input your location, hit enter on your keyboard, and the driving directions will populate. 

Can I paint my apartment at Nova Highland Park Apartment Homes?

At this time, we do not allow residents to paint their apartments.